Service Management – Simplified!
AminoSM Engage is a flexible solutions designed to enhance the operator-to-subscriber relationship.
Customer loyalty is critical in competitive markets
Amino SM Engage is our cloud-based service management solution providing a suite of management tools that let you efficiently manage and proactively support deployed devices and improve quality of service across any network
Engage can help reduce OPEX through enhanced customer service
Key features of our multi-award-winning solution include:
- Streamline customer support with remote visibility of the subscriber’s on-screen menus
- Proactively address issues impacting QoS and subscriber QoE by improving insight and correlating metrics
- Simplify device deployment and management using a centralized user interface
Engage provides tools to easily register, configure and manage the device lifecycle. From firmware management and remote troubleshooting to device control and quality of service metrics, we not only help you deliver your services with confidence, we help you reduce support costs and simplify your service deployment.
Key Benefits
- Reduce CSR time spent on support calls
- Easily add new features, capabilities and content
- Reduce truck rolls with remote software updates and proactive problem resolution
CASE STUDY CINCINNATI BELL
MIGRATING TO TV 2.0: EXTENDING THE LIFE OF LEGACY ASSETS WHILE ENABLING A RICHER TV EXPERIENCE
See Case Study
CASE STUDY DELTA
END-TO-END SERVICE PROVISION FOR FEATURE RICH INTERACTIVE MULTISCREEN ENTERTAINMENT DELIVERY
See Case Study